The best way to deal with a conflict related to cosmetic tattooing is to endeavour to prevent conflict from occurring in the first place, this article discusses some useful strategies for preventing and managing disputes.▼ Continue Reading ▼
Conflict can occur between people in any workplace setting
and Cosmetic Tattooist are no exception, conflict can occur between; technicians
and their clients, technicians and employers, technicians and salon owners,
students and their trainers, technicians and suppliers, and technicians with
In July 2008 CPP Global published their Human Capital Report1, CPP a broad based human resources company commissioned research in partnership with OPP, Ltd. one of Europe’s leading business psychology firms and Fellipelli one of South America’s leading business psychology firms. The researchers questioned 5,000 employees in Belgium, Brazil, Denmark, France, Germany, Ireland, the Netherlands, the UK and the USA. Their study found that 85% of employees stated that they have to deal with conflict to some degree and 29% said that they do so always or frequently, the main factors associated with the conflict were reported to be personality clashes (49%), stress (34%) and heavy workloads (33%).
Obviously the best way to deal with conflict is to endeavour to prevent conflict from occurring in the first place and the CPP Global report provides an excellent focus for adopting strategies to help prevent conflict from occurring in the first instance.
When an irresistible force meets an immovable object something has to give.
The SCAPP Scale2 also provides the technician useful information about the clients capacity to cope with stressful situations and the publication Topical Anaesthetics & Cosmetic Procedures3 provides information on managing a clients stress and pain levels prior to and during a treatment. Equally it is important for the technician to effectively manage their own stress levels, in addition to general stress management techniques some specific strategies could include;
Many cosmetic tattooists appear to be self employed making it easier for them to manage their own workload, ensuring that sufficient time is allocated for the daily procedure list in addition to regular breaks for rest, refreshments, meals and use of the bathroom will help reduce workload pressure. During consultations and procedures it is also advisable to keep interruptions to minimum, allocating time throughout the day to answer telephone calls and emails will de-stress the work environment and reduce workload pressure for both the client and the technician.
Even with the best of intentions disagreements can still occur, how a disagreement is managed can make the difference between an amicable resolution and a disagreement escalating to a more serious dispute, formal complaints, or legal battles. If you find yourself involved in a disagreement (regardless of the side you are on) listed below are some general tips that may assist you in managing the situation in an attempt to avoid an escalation.
If you find yourself involved in a formal dispute then it would be prudent to establish exactly where you stand and seek competent advice and assistance from experts in dispute management, some of the people who may be able to assist you include;
Some highly qualified Micropigmentation experts are prepared to offer their services for the purpose of providing expert opinions, case reviews, expert reports, and appearances as an expert witness in formal proceedings.
Date of most recent revision:
14/04/2015 (mutatis mutandis)
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